Outscaler provides service functions such as Marketing Operations, Logistics Management, Finance Operations and Customer Service. “We”, “our” and “us” refers to the Outscaler entity responsible for the personal data processing. This Privacy Policy describes how we collect, use, share and protect personal data when you use our website, leverage our API or otherwise access our products and services (“Service” or “Services”). It also describes how you can reach out to Outscaler with privacy-related inquiries and the rights and choices you have as a data subject.

1. How We Collect and Use Personal Data

“Personal Data” is any information that can be used to or directly identify you. This includes information that you as a data subject provide to us, and information we collect about you through your interaction with our Services or via third parties. We collect personal data in the following ways:

If the Customer is onboarding a Connection that is an individual, such as a sole proprietor or freelancer: In that case, the onboarding information to verify the Connection is the personal data of the individual who is the sole proprietor or freelancer. This could be their name, address, email, phone number and other salient contact information as requested by the Customer when configuring the Services.
If the Customer is onboarding a Connection that is an individual, such as a If the Customer is onboarding a Connection that is a business: The Connection is onboarded via the information that authenticates a Representative. The Personal Data in this case is the information needed to verify the Representative of the Connection, such as name, email address, phone number, and other identifiers.
The Website Visitor is interacting with the Outscaler website or other interfaces in relation to Outscaler. We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

We use Personal Data in the following ways:

Communication and Customer Support: We use Personal Data to deliver our Services to you. We may use your contact details to inform you about our Services, invite you to events, feedback surveys, customer outreach and research and otherwise for marketing purposes. We may use your contact details to send you a 2FA authentication message. For any marketing communications, we will only send you messages in compliance with applicable law, including any consent, opt-in or opt-out requirements as applicable to you. Where permitted under applicable law, we may record our calls with you to provide our Services, comply with our legal obligations, perform research and quality assurance, as well as for training purposes.
Safety, Compliance and Legal Obligations: We use Personal Data as necessary to comply with our contractual, compliance and legal obligations. We monitor our platform to identify fraudulent, harmful or malicious activities and may use Personal Data to safeguard and protect vulnerable Customers, Connections, Representatives or other individuals.

2. How We Share Personal Data

We share Personal Data with third parties for the following purposes:

Third-Party Service Providers: We leverage service providers to provide our Services. These third parties offer services such as cloud infrastructure, analytics, marketing, communications, analytics, identity verification and other capabilities. We share Personal Data with these third parties to provide services on our behalf.
Compliance, Harm Prevention and Legal Obligation: We share Personal Data when necessary to do so to comply with applicable law, to enforce our contractual rights, to secure and protect the Outscaler platform and Services, to protect you and us against malicious or fraudulent activities, to protect your and our rights, privacy, safety and security, and to respond to a valid legal request from governmental authorities or courts.
Outscaler Affiliates: We share Personal Data with our corporate affiliates to provide the Services.
Business Transfer: If we enter or prepare to enter into a transaction that modifies the corporate structure of Outscaler (incl. a merger, sale, joint venture, acquisition, assignment, change of control or other disposition of all or part of our assets or business), we may share Personal Data with third parties associated with such transaction. Any acquiring entity would acquire the right to use Personal Data, subject to the terms of this Privacy Policy.

3. Cookies and Similar Technologies

Cookies are small pieces of text sent to your browser by a website you visit and are stored in your browser directory. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you. Similar technologies, including unique identifiers used to identify an app or device, pixel tags, and local storage, can perform the same function. We use the term “Cookies” to describe cookies and similar technologies. We use Cookies to ensure that our Services function properly, to detect and prevent fraudulent, harmful or malicious conduct, understand how you engage with our Services and website, to analyse and improve our Services and your experience using the Services. There are two types of Cookies, (i) first party cookies placed by Outscaler directly when you use our Services, and (ii) third-party cookies set by other companies, such as Google, for site analytics purposes. Outscaler deploys first-party Cookies for fraud prevention, security, functionality and authentication purposes. We work with third-party providers like Google Analytics. Please see their documentation here to get more information about these cookies and your rights and choices.

4. Rights and Choices of Individuals

WIn accordance with applicable law, individuals have rights and choices about how their Personal Data is processed. These rights and choices are:

Withdraw consent: You may withdraw your consent if your Personal Data is being processed based on your previous consent.
Request information: You may request to know whether Outscaler is processing your Personal Data and you may request access to this Personal Data.
Rectify Personal Data: You may request that Outscaler rectify the Personal Data we have on record about you if that information is inaccurate.
Data export: Assuming its technical feasibility, you may request the transfer of your Personal Data records to another company.
Object to processing: You may object to the processing of your Personal Data if the data processing is relying on Outscaler's legitimate interest to process the Personal Data. We will cease processing your Personal Data upon receipt of your objection unless there are compelling grounds or processing is required for legal reasons.
Restrict processing: You may request that Outscaler restrict the use of your Personal Data in certain circumstances (for example, while Outscaler is working on another request of yours such as a data rectification request)
Delete Personal Data: You may request deletion of your Personal Data in certain circumstances and in accordance with applicable law.
No discrimination: You will not be discriminated against for exercising your rights.

To exercise your rights, please email privacy@outscaler.com.

5. Data Retention and Security

We make reasonable efforts to implement a level of security commensurate with the risks associated with processing Personal Data. We have technical and organisational safeguards designed to protect Personal Data. Unfortunately, no system can guarantee 100% security. We retain Personal Data for as long as necessary to provide the Services. We may continue to retain Personal Data after this period to comply with legal requirements, to monitor against fraud and other misuse, and to comply with compliance obligations. If we retain Personal Data, we do so in accordance with applicable law, and considering record retention obligations and limitations.

6. Children's Privacy

Our Service is not directed at minors. If you become aware that your child has provided us with Personal Data, please contact us, and we will delete the information.

7. Updates and Notifications

We may make changes to this Privacy Policy from time to time. Please see the “Last Updated” timestamp at the top of this Privacy Policy for when it was last revised. Any changes will be effective upon posting the revised policy on our website.

8. Contact

The data controller responsible for this Privacy Policy is Outscaler Pte. Ltd. (registered number 202341579H), located in Singapore. You can contact Outscaler at privacy@outscaler.com